First Impressions

At Baird Group, we have found that 35% of callers are not likely to return based on their initial call. On that call, patients determine their first impression in five seconds. Why? Phone calls are like handshakes. We have developed training that will show you how to make that hand shake consistent and positive. Our popular and now licensed training is based off of research published in our whitepaper The Power of the First Phone Call.

Benefits of Licensing Phone Training


Build your brand experience by developing consistency in phone staff behaviors.


We help you create your own pool of trainers and phone experts, allowing you to keep training in house.


Materials can be customized to align with your mission, vision, values and standards.

Training Materials

  • Moderator guide for training front line staff and leaders
  • Slides, scripts and other customizable training tools
  • Hands-on activities to put theory into practice

Leader Module

Prepare managers to coach, mentor, model, and manage, for call excellence with the Maintaining Quality module.

5 Year License

The 5 year license will give you access to additional online tools. This way learning can continue and content can stay fresh throughout the course of the license period.

Train-the-Trainer Support

Have a Baird Group expert on-site to ensure training success.

Enter your information to talk with a Baird Group representative and learn more about Have them at Hello.

Baird Group, 426 McMillen Street, Suite 2, Fort Atkinson, WI 53538

Toll Free: (866)-686-7672 | | Terms and Condtions